Privacy Policy

This privacy policy sets out how Freshairjunkie uses and protects any information that you give Freshairjunkie when you use this website.

Freshairjunkie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Freshairjunkie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect

We may collect the following information:

Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting



(a) Served by us



We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.



(b) Served by third parties on our websites



Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.



(c) Served by third parties on third party websites



We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.



Controlling your personal information



You may choose to restrict the collection or use of your personal information in the following ways:



Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.



You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.



If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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TERMS & CONDITIONS
By using this site you are agreeing to these terms and conditions.



These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with freshairjunkie.co.uk.

Please read carefully before placing any order.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.

Nothing in these terms and conditions will be deemed to affect your statutory rights.



All references to the 'company', 'us' or 'we' will refer to the freshairjunkie.co.uk.

All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.

All references to the Web Site shall include reference to all URL's owned by the freshairjunkie.co.uk.



Hassle-free returns



If you are not delighted with your purchase, you can get a refund or exchange by sending it back in as new condition with within 14 days.



Full Terms & Conditions apply.



Orders





We accept Paypal, Amazon Pay, MasterCard, Visa, Delta, Maestro and Solo.

All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.

If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.



No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.



Delivery



Items ordered will be delivered as soon as possible in accordance with the requested delivery service.

Charges for the different delivery services can by obtained from our Customer Service Department and are also listed here;



http://www.freshairjunkie.co.uk/carriage-charges-3-w.asp.



All delivery charges are subject to change without prior notice.



Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days.

All goods are subject to availability.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date.

Outstanding orders / items can be cancelled at any time.

In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.



In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.



BFPO Delivery: Please note that parcels direct from freshairjunkie.co.uk to BFPO addresses do not quality for free delivery.

If you wish to take advantage of the BFPO free delivery scheme for relatives and friends, you will need to take your parcel to the Post Office.





Returns and Exchanges



We want you to be entirely satisfied with every purchase made from the freshairjunkie.co.uk and strive to offer you excellent quality, value and service at all times.

If you wish to return an item for exchange or you have decided not to keep it, please send it back to us together with the products original packaging and labeling within 14 days.

We will exchange or refund the cost of the item(s) where appropriate.

All goods must be in a new and unused condition together with a copy of your original receipt.



If you wish to return any item due to it being faulty, please give details of the fault and send it back to us together with the item in its original packaging, where possible, within 28 days.

We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.

If you are in any doubt, please contact our customer service department. We are here to help you.

We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.



Prices





All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise.

All prices are subject to change without prior notice.





Products





Products are sold singly unless otherwise stated.

Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product.

Due to technical limitations, some colours may vary.



Distance Selling Regulations





You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the catalogue or website under the distance selling regulations for refund.

This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.



To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number.

You must take reasonable care of the items, retain all original packaging and must not use them.

Goods must be returned to us within 14 days of your notice to cancel.

Items may be returned to our Customer Service department.

All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.

Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.


Force majeure


We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.


Complaints

Any complaint or compliment can be sent to our Customer Service Department.

We will endeavor to deal with you complaint within five working days of receipt.

In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.


Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice.

All information on our web site is updated regularly.


Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

We reserve the right to alter our prices and specifications without notice

Ownership of Goods

All items supplied to the customer remain the property of the freshairjunkie.co.uk until final payment of all sums owing in respect of those goods has been received in full by us.